business

$220B Business Process Outsourcing Vital To U.S. Economy – How BPO Also Can Boost Your Company’s Bottom Line

 How would you like to boost your company’s annual net profits by an increasing factor every year over the next four years and beyond?

Depending on your business size, chances are you’ve never heard of BPO, or Business Process Outsourcing – a rapidly expanding factor in many firms’ improved bottom line.

Managing a successful business in today’s competitive environment isn’t an easy task. Between multi-channel marketing, cybersecurity concerns and the rapid evolution of enterprise IT, there are many more facets of running a company today than there were just 20 years ago.

As a result, Business Process Outsourcing for a variety of needs – customer service, sales, tech support, in-bound and outbound call center services, data management services, and fulfillment, to name a few – has become a strategic move for successful businesses in today’s world.

Business Process Outsourcing has established itself as a global mainstream strategy for business growth. It now serves a dual purpose: it’s economical, but is also a strategic tool that will power the twenty-first century global economy. BPO industry revenue rose steadily year-over-year from $45 billion in 2000 to just under $100 billion in 2012. And it’s forecast to top $220 billion by 2020.

In today’s economy of doing more with less, companies of all size outsource services to be more competitive and have more opportunities to innovate. This, in turn, creates more jobs stateside. The U.S economy boomed with the increase in outsourcing: service jobs more than doubled – increasing from 47 million to 107 million.

Outsourcing in your business can increase productivity and competitiveness 10- to 100-fold; it’s not a mere business tactic; but is now essential to remaining competitive; and companies are beginning to devote some outsourcing savings to helping employees make job transitions to better compete with their peers.

BPO has proved itself as an excellent adjunct to business growth. By outsourcing selected non-core business processes, companies can maximize focus on their specific markets, build business more quickly, and thus make a larger contribution to the economy, both in terms of revenue and job growth. BPO providers are also a potential source of knowledge and expertise above and beyond the resources of the client company.

In the important selection of a BPO provider for your company, criteria should include; proven positioning as an expert and thought leader in direct response advertising, customer relationship management, and enhanced website/ecommerce capability. It should have a combination of nimbleness and deep expertise to make it especially well equipped to devise and quickly execute solutions in industries undergoing rapid structural change.

Our mission at DR Republic is to provide our global clients with the best possible BPO solution, both in terms of cost-effectiveness and functional capability. By combining innovative tailored solutions and intelligent technological capabilities with a pool of highly trained, well educated, and exceptionally talented customer representatives, you can provide the platform needed to enhance customer engagement, increase sales, retain customers, and grow.

As a well-established and trusted partner for our many clients globally, we are rapidly emerging as a go-to resource in our target markets in the U.S.

If you haven’t yet looked into the advantages of using a BPO provider, this is a good time to review your options with the start of a new year just around the corner.  It’s likely to be the best decision you make to improve your company’s performance and bottom line.

Outsourcing

Outsourcing Offers Startups A Growth Hack For 2017

Outsourcing helps startups innovate, improve speed to market and increase their bottom line. CEO, Founder of DR Republic, advises startups to begin outsourcing as a growth hack for their businesses.

(SALT LAKE CITY, UT) December XX, 2016-Startups and small businesses may have big ideas, but they often lack the budgets of corporate America’s behemoths. To compensate, many startups use outsourcing as a cost-effective way to expand capacity. IBM research indicates that 27% of companies outsource to reduce expenses.1 While outsourcing to save on costs is well-founded-nearly half of all startups fail because they exhaust their budgets-entrepreneurs are now beginning to discover other advantages to outsourcing.2

Considering that knowledge gaps account for 18% of startup failures, outside expertise provides needed intellectual capital for small business success.2 The growing prevalence of outsourcing has led to a good number of professionals-at every level and within every industry-leaving permanents job to pursue freelance or contract work.

The abundance of outsourcing resources available in the U.S. market means that a startup no longer needs to hire, or rely upon, one person to single-handedly run a vital segment of its business. In fact, relying upon a single individual may be an ineffective strategy; an employee who is tasked with managing every aspect of a business segment-such as IT or customer service-may burn out. As many as 40% of employees who left their jobs in 2016 did so due to burnout.2

To fuel growth, add expertise and tap into top talent more economically, startups are increasingly turning to outsourcing as a growth hack. A growth hack is a process of rapid experimentation across marketing channels and product development to identify the most effective and efficient ways to grow a business. According to The Economist, outsourcing can increase productivity and competitiveness 10- to 100-fold.3 In fact, 78% of entrepreneurs believe that freelancers give them a competitive edge.3

“To compete as a startup in today’s marketplace, you need to be a smart, agile and innovative leader. However, even the smartest entrepreneur cannot be an expert at everything; and even if you are, there simply are not enough hours in the day to accomplish all that your startup requires,” said CEO, Founder of DR Republic, Inc., a global business process outsourcing (BPO) provider.

Today, many entrepreneurs recognize the value of using outsourcing as a growth hacking strategy. In fact, 37% of companies use outsourcing to grow their business in the modern global economy.3 Business functions that are outside of a startup’s core proficiencies, such as marketing, customer service and IT, can easily be outsourced to increase speed to market and expansion of the customer base. Of the millions of jobs being outsourced in the U.S., 43% are for IT services, while 12% are for call center customer service positions.4 Outsourcing reduces overhead, allowing for additional investment in growth, development and innovation.

Khan added, “Outsourcing to experts not only saves you the trouble of performing tasks outside of your core competencies, but also cuts down on the cost of hiring full-time specialists.”

As a well-established and trusted partner for businesses globally, DR Republic is rapidly emerging as a go-to resource within the U.S. and abroad. DR Republic brings an extensive array of strengths to the market, including the breadth of service it offers, its subject matter expertise and business intelligence capability, all with a vibrant, entrepreneurial culture. DR Republic offerings include comprehensive call center solutions, digital media solutions, direct response trial solutions, digital franchising, and social media marketing.

About DR Republic:

DR Republic is a global business process outsourcing provider with extensive experience in call center operations, digital media solutions, and direct response solutions. By using its integrated channel management capabilities and highly-trained staff, DR Republic develops and deploys inbound and outbound customer support fully integrated with its clients marketing campaigns. Digital media solutions include website design, digital franchising, fully functioning eCommerce operations, and the creation of interactive, immersive and responsive social media campaigns across different platforms. DR Republic is also highly experienced in the area of direct response trial, consistently delivering improved customer satisfaction, increased customer retention, and better order value. To learn more about DR Republic and its capabilities, please visit https://www.drrepublic.com.

1. Diana. “Benefits of Outsourcing: Beyond Cutting Costs.” Benefits of Outsourcing: Beyond Cutting Costs. N.p., 24 Oct. 2013. Web. 19 Dec. 2016.

2. Freeman, Brent. “4 Signs That Outsourcing Can Be Your Startup’s Best Friend.” Entrepreneur. N.p., 15 Sept. 2016. Web. 19 Dec. 2016.

3. Kel, Henny. “Why Outsourcing Is the Biggest Growth Hack for 2016?” LinkedIn Pulse. N.p., 4 Jan. 2016. Web. 19 Dec. 2016.

4. Zimmerman, Michael. “The Facts about Outsourcing and the U.S. Economy, and What They Mean for Your Business.” SmartCEO. N.p., 29 Feb. 2016. Web. 19 Dec. 2016.

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Hardest Things in Programming

When, while the lovely valley teems with vapor around me, and the meridian sun strikes the upper surface of the impenetrable foliage of my trees, and but a few stray gleams steal into the inner sanctuary, I throw myself down among the tall grass by the trickling stream; and, as I lie close to the earth, a thousand unknown plants are noticed by me: when I hear the buzz of the little world among the stalks, and grow familiar with the countless indescribable forms of the insects and flies, then I feel the presence of the Almighty, who formed us in his own image, and the breath of that universal love which bears and sustains us, as it floats around us in an eternity of bliss; and then, my friend, when darkness overspreads my eyes, and heaven and earth seem to dwell in my soul and absorb its power, like the form of a beloved mistress, then I often think with longing, Oh, would I could describe these conceptions, could impress upon paper all that is living so full and warm within me, that it might be the mirror of my soul, as my soul is the mirror of the infinite God!

O my friend — but it is too much for my strength — I sink under the weight of the splendor of these visions! A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. I am alone, and feel the charm of existence in this spot, which was created for the bliss of souls like mine.

I am so happy, my dear friend, so absorbed in the exquisite sense of mere tranquil existence, that I neglect my talents. I should be incapable of drawing a single stroke at the present moment; and yet I feel that I never was a greater artist than now.

When, while the lovely valley teems with vapor around me, and the meridian sun strikes the upper surface of the impenetrable foliage of my trees, and but a few stray gleams steal into the inner sanctuary, I throw myself down among the tall grass by the trickling stream; and, as I lie close to the earth, a thousand unknown plants are noticed by me: when I hear the buzz of the little world among the stalks, and grow familiar with the countless indescribable forms of the insects and flies, then I feel the presence of the Almighty, who formed us in his own image, and the breath of that universal love which bears and sustains us, as it floats around us in an eternity of bliss; and then, my friend, when darkness overspreads my eyes, and heaven and earth seem to dwell in my soul and absorb its power, like the form of a beloved mistress, then I often think with longing, Oh, would I could describe these conceptions, could impress upon paper all that is living so full and warm within me.

Well Positioned

DR Republic: Well Positioned To Grow In Booming Business Process Outsourcing Market

The Business Process Outsourcing (BPO) industry is becoming vital to the U.S. market. In today’s economy of doing more with less, it is important that companies can outsource services offshore in order to be more competitive and have more opportunities to innovate, which in turn will create more jobs at home.

On an international market level, the Business Process Outsourcing (BPO) industry is projected to grow over the next five years, on top of the growth it experienced from 2000 to 2012. Analysts forecast the global BPO business analytics market to grow at a compound annual growth rate (CAGR) of 37.42 percent during the period 2016-2020. (1) Global Industry Analysts, Inc. reported that BPO is projected to reach U.S. $220 billion by 2020, driven by the mounting pressure among companies to rationalize costs, improve operational performance and increase customer satisfaction. (2)

With the increase in growth that is expected for the entire industry as a whole, DR Republic, known for its diverse experience, multi-shore delivery capability and focus on operational excellence, expects to be right in the forefront of growth in the global BPO and Contact Center market.

Outsourcing is critical for U.S businesses to not just succeed, but to stay relevant. BPO has been providing businesses with a way to cut costs for years, but current technologies, and the ability to provide an exceptional customer service experience for every client is being employed within BPO to enable businesses to lower costs and be more competitive. The revenue of the global outsourced services industry rose steadily year-over-year from $45 billion in 2000 to just under $100 billion in 2012. (3)

“We want to provide our clients with innovative solutions and customized technological capabilities so they can optimize their business costs while enhancing customer engagement,” said CEO, chief executive officer of DR Republic.

Outsourcing is no longer just about cost saving; it is a strategic tool that will power the twenty-first century global economy. The benefits have been well documented proving it is one of the few business techniques that can transform a firm fundamentally and increase its productivity and competitiveness 10- to 100-fold. As offshore outsourcing increased from 1970 to 2002, the U.S, economy boomed. It’s service jobs increased from 47 million to 107 million. With a typical spend of approximately two percent of the value of the company’s outsourcing contract to manage its relationship with the outsource provider, business leaders can no longer afford to view outsourcing as a mere operational tactic; it is now essential to remaining competitive on the world stage, and today, more than 90 percent of companies have cited outsourcing as a crucial part of their growth strategy. (4)

CEO stated, “The U.S. is one of the most innovative countries in the world and we are excited to see such growth there in the BPO market. As a business, we have invested our resources, energies and strategies to build a high-growth organization. The economies of scale that companies like us can provide will help spur growth and innovation, and more global expansion.” CEO went on to explain that creating efficiency and developing the most advanced technological skill sets will help companies keep costs down to create more opportunities for more services and jobs in the U.S.

DR Republic provides comprehensive contact center and digital media solutions.  They also have a decade’s worth of experience in expert direct response trial solutions.  DR Republic serves brands across the world in more than 10 countries and several languages. Their success stems from experienced and highly trained Subject Matter Expert (SME) support representatives, who ensure an exceptional customer service experience for every client. DR Republic simplifies complex end-to-end BPO services, bringing together the right people, technology and processes to deliver improved customer engagement, control operating costs and provide its clients access to innovation and world-class capabilities.

CEO added, “Our ability to adapt, and continuously refine our skill set has enabled us to grow while still maintaining the discipline and focus needed to fulfill our customer commitments. We are committed to our clients’ success and we are looking forward to opportunities for future growth in the market.”

Companies must develop a people first approach to be successful in today’s economy and do so while offering the best services with support, quality, infrastructure and man power, all with competitive pricing. There are many drivers that are creating this paradigm shift – disruptive technologies, cloud computing and a new generation of young adults with more global awareness and empathy than ever. The traditional transaction model for doing business will soon go by the way side as companies discover shareable value and find partners where they can capitalize on their scalable advantages.

About DR Republic:

DR Republic is a leading global business process outsourcing company, providing a broad range of services and solutions in digital technology and operations. DR Republic offers business value to many global clients combining operational excellence with expertise in key industry verticals including, Direct Response, Financial Services, Travel and Healthcare. For more than a decade, DR Republic has simplified complex, end-to-end BPO services to bring value to its clients while creating efficiency and productivity with measurable results. By combining highly trained specialists, technology and processes, DR Republic delivers improved customer engagement, controls operating costs and provides its clients access to innovation and world-class capabilities. DR Republic serves customers across the globe in several different languages, operating in more than 10 different countries. Visit us at https://www.drrepublic.com/about/

  1. “Global BPO Business Analytics Market 2016-2020.” Research and Markets. Web. researchandmarkets.com/research/kwhz4n/global_bpo
  1. “Adoption of value added BPO services to drive gains in the business process outsourcing market, according to a new report by Global Industry Analysts, Inc.” Global Industry Analysts, Inc. Web. prweb.com/releases/telemarketing_services/procurement_BPO_market/prweb12627933.htm
  1. “Getting A Piece Of Business Process Outsourcing.” Forbes. Web. forbes.com/sites/greatspeculations/2015/06/22/getting-a-piece-of-business-process-outsourcing/#4da571416f90
  1. “The Outsourcing Revolution, Why it Makes Sense and Hot to Do It Right.” getAbstract. Web. https://www.economist.com/media/globalexecutive/outsourcing_revolution_e_02.pdf
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Women in Business

When, while the lovely valley teems with vapor around me, and the meridian sun strikes the upper surface of the impenetrable foliage of my trees, and but a few stray gleams steal into the inner sanctuary, I throw myself down among the tall grass by the trickling stream; and, as I lie close to the earth, a thousand unknown plants are noticed by me: when I hear the buzz of the little world among the stalks, and grow familiar with the countless indescribable forms of the insects and flies, then I feel the presence of the Almighty, who formed us in his own image, and the breath of that universal love which bears and sustains us, as it floats around us in an eternity of bliss; and then, my friend, when darkness overspreads my eyes, and heaven and earth seem to dwell in my soul and absorb its power, like the form of a beloved mistress, then I often think with longing, Oh, would I could describe these conceptions, could impress upon paper all that is living so full and warm within me, that it might be the mirror of my soul, as my soul is the mirror of the infinite God!

O my friend — but it is too much for my strength — I sink under the weight of the splendor of these visions! A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. I am alone, and feel the charm of existence in this spot, which was created for the bliss of souls like mine.

I am so happy, my dear friend, so absorbed in the exquisite sense of mere tranquil existence, that I neglect my talents. I should be incapable of drawing a single stroke at the present moment; and yet I feel that I never was a greater artist than now.

When, while the lovely valley teems with vapor around me, and the meridian sun strikes the upper surface of the impenetrable foliage of my trees, and but a few stray gleams steal into the inner sanctuary, I throw myself down among the tall grass by the trickling stream; and, as I lie close to the earth, a thousand unknown plants are noticed by me: when I hear the buzz of the little world among the stalks, and grow familiar with the countless indescribable forms of the insects and flies, then I feel the presence of the Almighty, who formed us in his own image, and the breath of that universal love which bears and sustains us, as it floats around us in an eternity of bliss; and then, my friend, when darkness overspreads my eyes, and heaven and earth seem to dwell in my soul and absorb its power, like the form of a beloved mistress, then I often think with longing, Oh, would I could describe these conceptions, could impress upon paper all that is living so full and warm within me.

CRM Revenues

CRM Revenues Up To $26B In 2016; DR Republic Takes Lead On Best Practices

Businesses of all sizes can benefit from accurate CRM data, observes CEO DR Republic, but only a professional firm can supply a cost-effective approach to provide necessary accuracy.

Customer relationship management (CRM) revenues grew 12.3% to $26.3 billion from 2014 to 2016, according to Gartner, the world’s leading information technology research and advisory company. This upward trajectory is not likely to change anytime soon, as accurate CRM data has infinite benefits to organizations of all sizes. Accurate data closes a significant gap between what sales is doing and what executives are seeing.1

CRM refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle.2 The goal is to improve business relationships with customers, assist in customer retention and drive sales growth.

CEO of DR Republic, a global business process outsourcing provider, points out the sad reality that only a very small amount of most firms’ CRM data is accurate. According to consulting firm ZS Associates, 74% of respondents say improving the quality of their data is a top priority, and overall fewer than one in four respondents believe that their company’s data is accurate.

The risk of relying on inaccurate data is incalculable. Aside from the fact that sales teams won’t have the appropriate information needed to “always be closing,” lack of accurate data leads to enormous issues of mistrust between a rep and the technology they’re provided, resulting in an overall lack of adoption. Given the size of the investment in CRM, this is a problem that needs to be solved unless a business wants to forfeit up to hundreds of thousands of dollars a year.

“CRM has become one of the most influential factors in building brand loyalty and strengthening brand image,” Khan observed. “Call center interaction in CRM is often cited in defining customer service; however, there are many facets of CRM outsourcing that have evolved with rising customer needs and expectations.”

Khan also noted that smaller businesses may find that outsourcing their CRM is a much more cost-effective approach. In 2008, just 12% of businesses using CRM stored their software in the cloud, but this figure had risen to 87% by 2015.3 And the global CRM outsourcing market was projected to grow at a compound annual gross rate (CAGR) of 5.75% over the period 2014 to 2019.4

The cost-effectiveness of outsourcing capital and labor-intensive operations is one of the major factors driving the growth of the market, per a Research and Markets’ CRM report. More companies are outsourcing the back-office functions that require more infrastructure, capital investments and HR training, thus reducing their cost of operations.

CRM systems are designed to compile information on customers across different channels, i.e., points of contact between the customer and the company. These could include the company’s website, telephone, live chat, direct mail, marketing materials and social media. CRM systems can also give customer-facing staff detailed information on customers’ personal information, purchase history, buying preferences and concerns.

Khan emphasized, “The combination of our comprehensive contact centers, highly professional staff and data-intensive CRM capability that provides accurate CRM data, pays off for our client companies by facilitating growth, helping them create jobs and improving their bottom line.”

About DR Republic

DR Republic is a global business process outsourcing provider with extensive experience in call center operations, digital media solutions, and direct response solutions. By using its integrated channel management capabilities and highly-trained staff, DR Republic develops and deploys inbound and outbound customer support fully integrated with its clients’ marketing campaigns. Digital media solutions include website design, digital franchising, fully functioning eCommerce operations, and the creation of interactive, immersive and responsive social media campaigns across different platforms. DR Republic is also highly experienced in the area of direct response trial, consistently delivering improved customer satisfaction, increased customer retention, and better order value. To learn more about DR Republic and its capabilities, please visit https://www.drrepublic.com.

  1. p., n.d. Web. cmswire.com/customer experience “What Next-gen CRM Will Look Like: The Coming Accuracy Wave”.
  1. p., n.d. Web. SearchCRM/@whatisdotcom “What Is Customer Relationship Management (CRM)?
  1. p., 20 Oct. 2016. Web. @BetaNews. “What You Need to Know About CRM.”
  1. N.p., 24 June 2015. Web. businesswire.com Research and Markets “Global CRM Outsourcing Market 2015-2019.”
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Diversity in the Workplace

When, while the lovely valley teems with vapor around me, and the meridian sun strikes the upper surface of the impenetrable foliage of my trees, and but a few stray gleams steal into the inner sanctuary, I throw myself down among the tall grass by the trickling stream; and, as I lie close to the earth, a thousand unknown plants are noticed by me: when I hear the buzz of the little world among the stalks, and grow familiar with the countless indescribable forms of the insects and flies, then I feel the presence of the Almighty, who formed us in his own image, and the breath of that universal love which bears and sustains us, as it floats around us in an eternity of bliss; and then, my friend, when darkness overspreads my eyes, and heaven and earth seem to dwell in my soul and absorb its power, like the form of a beloved mistress, then I often think with longing, Oh, would I could describe these conceptions, could impress upon paper all that is living so full and warm within me, that it might be the mirror of my soul, as my soul is the mirror of the infinite God!

O my friend — but it is too much for my strength — I sink under the weight of the splendor of these visions! A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. I am alone, and feel the charm of existence in this spot, which was created for the bliss of souls like mine.

I am so happy, my dear friend, so absorbed in the exquisite sense of mere tranquil existence, that I neglect my talents. I should be incapable of drawing a single stroke at the present moment; and yet I feel that I never was a greater artist than now.

When, while the lovely valley teems with vapor around me, and the meridian sun strikes the upper surface of the impenetrable foliage of my trees, and but a few stray gleams steal into the inner sanctuary, I throw myself down among the tall grass by the trickling stream; and, as I lie close to the earth, a thousand unknown plants are noticed by me: when I hear the buzz of the little world among the stalks, and grow familiar with the countless indescribable forms of the insects and flies, then I feel the presence of the Almighty, who formed us in his own image, and the breath of that universal love which bears and sustains us, as it floats around us in an eternity of bliss; and then, my friend, when darkness overspreads my eyes, and heaven and earth seem to dwell in my soul and absorb its power, like the form of a beloved mistress, then I often think with longing, Oh, would I could describe these conceptions, could impress upon paper all that is living so full and warm within me.

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Plan Your Business

When, while the lovely valley teems with vapor around me, and the meridian sun strikes the upper surface of the impenetrable foliage of my trees, and but a few stray gleams steal into the inner sanctuary, I throw myself down among the tall grass by the trickling stream; and, as I lie close to the earth, a thousand unknown plants are noticed by me: when I hear the buzz of the little world among the stalks, and grow familiar with the countless indescribable forms of the insects and flies, then I feel the presence of the Almighty, who formed us in his own image, and the breath of that universal love which bears and sustains us, as it floats around us in an eternity of bliss; and then, my friend, when darkness overspreads my eyes, and heaven and earth seem to dwell in my soul and absorb its power, like the form of a beloved mistress, then I often think with longing, Oh, would I could describe these conceptions, could impress upon paper all that is living so full and warm within me, that it might be the mirror of my soul, as my soul is the mirror of the infinite God!

O my friend — but it is too much for my strength — I sink under the weight of the splendor of these visions! A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. I am alone, and feel the charm of existence in this spot, which was created for the bliss of souls like mine.

I am so happy, my dear friend, so absorbed in the exquisite sense of mere tranquil existence, that I neglect my talents. I should be incapable of drawing a single stroke at the present moment; and yet I feel that I never was a greater artist than now.

When, while the lovely valley teems with vapor around me, and the meridian sun strikes the upper surface of the impenetrable foliage of my trees, and but a few stray gleams steal into the inner sanctuary, I throw myself down among the tall grass by the trickling stream; and, as I lie close to the earth, a thousand unknown plants are noticed by me: when I hear the buzz of the little world among the stalks, and grow familiar with the countless indescribable forms of the insects and flies, then I feel the presence of the Almighty, who formed us in his own image, and the breath of that universal love which bears and sustains us, as it floats around us in an eternity of bliss; and then, my friend, when darkness overspreads my eyes, and heaven and earth seem to dwell in my soul and absorb its power, like the form of a beloved mistress, then I often think with longing, Oh, would I could describe these conceptions, could impress upon paper all that is living so full and warm within me.

ECommerce

DR Republic: Growth In E-Commerce Is Leading Business Process Outsourcing (BPO) To Achieve Speed To Market

As the growth of eCommerce stimulates competition, speed to market may help create recognition and increase customer base. To achieve the ultimate speed to market, many online retailers look to BPO.

The worldwide eCommerce market has been growing exponentially in recent years.1 According to Channel Partners™, online retail sales will hit $1.6 trillion in 2016 and about $3.5 trillion in 2019.1 The amount spent on eCommerce technology, according to Forester, is $2.6 billion worldwide today and is expected to double by 2020.1 With the rise of the eCommerce market, increasing speed to market is becoming a strategy to help online retailers stand out from the competition.

“Speed to market is critical for the online retailer,” says, CEO of DR Republic, a global business process outsourcing provider. “In a fast changing world, speed to market will help differentiate your business from the other players and make you look like leaders in the industry.”

A quick speed to market enables businesses to be the first to engage a customer about a new product or idea and become well-positioned to capitalize on opportunities when they arise.2 A UPS study indicates that, while same day delivery is currently a niche market item, the demand for such services will increase over time.3 In fact, consumers are not willing to wait as long today for a package to arrive than they were in 2012: 7.4 days versus 5.9 days.3

While people expect things faster, millennials want things immediately and for free. A UPS study shows that 10 percent of millennials preferred two-day shipping in 2014.  Today, 20 percent prefer two-day shipping.3 This trend is expected to continue as technology enables faster and faster delivery.

If an online retailer experiences a decreased speed to market, it may hurt their business and their reputation. Khan states that decreased speed to market allows competition to reach customers with new products or ideas first, positioning them as the leader in innovation. With that, even with a substandard product, the first to market dominates.

“The question is: How does an online retailer become more flexible in an ever-changing business environment?” adds Khan. “How do you pin-point opportunities, handle risks and respond quickly to changes in this business environment? Business Process Outsourcing has helped many achieve the quickness and nimbleness they need to compete.”

As customers look for ways to increase customer satisfaction with speed to market, the worldwide market for Business Process Outsourcing (BPO) is expected to rise to $220 billion by 2020.4 According to a study by Global Industry Analysts, Inc., “some of the benefits gained from outsourcing business processes include low operating costs, streamlined and better automated processes, improved flexibility to scale operations, access to expertise and new technologies, and better analytics to improve operations.” 4 Outsourcing is becoming a standard strategy as competition grows and puts an increase of pressure on profit margins.4

DR Republic offers a complete BPO, turnkey solution for online retailers looking to create or extend their network. With economies of scale, DR Republic allows companies to accelerate growth without incurring a huge additional cost. Additionally, as an owner or manager, free time is limited; by outsourcing, business owners can focus on core competency.

As the market for eCommerce retail technology surges, urges online retailers to consider outsourcing as a fixed cost, effective way to communicate and operate online. DR Republic brings extensive strengths to the market, including the breadth of service it offers, its subject matter expertise and business intelligence capability, and a vibrant, entrepreneurial culture. DR Republic offerings include comprehensive call center solutions, digital media solutions, direct response trial, digital franchising and social media marketing.

About DR Republic :

DR Republic is a global business process outsourcing provider with extensive experience in call center operations, digital media solutions, and direct response solutions. By using its integrated channel management capabilities and highly-trained staff, DR Republic develops and deploys inbound and outbound customer support fully integrated with its clients’ marketing campaigns. Digital media solutions include website design, digital franchising, fully functioning eCommerce operations, and the creation of interactive, immersive and responsive social media campaigns across different platforms. DR Republic is also highly experienced in the area of direct response trial, consistently delivering improved customer satisfaction, increased customer retention, and better order value. To learn more about DR Republic and its capabilities, please visit https://www.drrepublic.com.

  1. Beeck, Wilfried. “E-Commerce Now: A Wide World of Channel Possibilities.” Channel Partners Online. N.p., 10 October 2016. Web. 19 October 2016.
  1. “Speed to Market: Why is it so Important?” Prisma Graphic. Web. 19   October 2016.
  1. “Speed to Market: Meeting Customer Expectations for ‘Last Mile’ Delivery.” Retail Dive. N.p., 20 September 2016. Web. 19 October 2016.
  1. “MCP- 1533: Business Process Outsourcing: A Global Strategic Business Report.” Global Industry Analysts, Inc. N.p., 2 April 2015. Web. 19 October 2016.
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Travel and Work During Spring

When, while the lovely valley teems with vapor around me, and the meridian sun strikes the upper surface of the impenetrable foliage of my trees, and but a few stray gleams steal into the inner sanctuary, I throw myself down among the tall grass by the trickling stream; and, as I lie close to the earth, a thousand unknown plants are noticed by me: when I hear the buzz of the little world among the stalks, and grow familiar with the countless indescribable forms of the insects and flies, then I feel the presence of the Almighty, who formed us in his own image, and the breath of that universal love which bears and sustains us, as it floats around us in an eternity of bliss; and then, my friend, when darkness overspreads my eyes, and heaven and earth seem to dwell in my soul and absorb its power, like the form of a beloved mistress, then I often think with longing, Oh, would I could describe these conceptions, could impress upon paper all that is living so full and warm within me, that it might be the mirror of my soul, as my soul is the mirror of the infinite God!

O my friend — but it is too much for my strength — I sink under the weight of the splendor of these visions! A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. I am alone, and feel the charm of existence in this spot, which was created for the bliss of souls like mine.

I am so happy, my dear friend, so absorbed in the exquisite sense of mere tranquil existence, that I neglect my talents. I should be incapable of drawing a single stroke at the present moment; and yet I feel that I never was a greater artist than now.

When, while the lovely valley teems with vapor around me, and the meridian sun strikes the upper surface of the impenetrable foliage of my trees, and but a few stray gleams steal into the inner sanctuary, I throw myself down among the tall grass by the trickling stream; and, as I lie close to the earth, a thousand unknown plants are noticed by me: when I hear the buzz of the little world among the stalks, and grow familiar with the countless indescribable forms of the insects and flies, then I feel the presence of the Almighty, who formed us in his own image, and the breath of that universal love which bears and sustains us, as it floats around us in an eternity of bliss; and then, my friend, when darkness overspreads my eyes, and heaven and earth seem to dwell in my soul and absorb its power, like the form of a beloved mistress, then I often think with longing, Oh, would I could describe these conceptions, could impress upon paper all that is living so full and warm within me.