We call ourselves experts because over the last 13 years we have grown exponentially with our clients. We have worked closely with them to overcome all hurdles and evolve at each step to make their business a long standing success.
Business process outsourcing has established itself as a global mainstream strategy for business growth and DR Republic’s vast experience within the outsourcing services industry gives it the strategic advantage of being able to be flexible and open to varied models of delivery and operations to suit our client’s needs.
Each aspect of our Direct Response Trial management solution is specially designed to work towards one major goal – increasing our client’s bottom line!
Our operations and client services team works closely with prospects to ensure we formulate strategies designed for optimal customer service, retention and sales to match the needs of your Direct Response Trial campaign.
At DR Republic, we understand that our clients rely on us to provide statistical data analysis targeted towards increasing business efficiency, productivity, and sustainability in today’s competitive business environment.
Our dedicated data analytics and business intelligence teams smartly utilize campaign data to provide our clients with continuous process improvements and optimization.
We strive to provide our clients with high-quality end to end data analytics on the performance of various functions pertaining to their campaign. We achieve this by managing their data—from the front office to the back office, to generate process innovations, improve delivery time, and increase revenue.
With our expert data analytics team and technology, we can help you turn your valuable Customer, Sales, and Market data into “data driven” business insights, resulting in intelligent and timely decision making for better business outcomes.
To become a strategic partner of choice by providing our clients with the best value proposition in Global Direct Response Marketing services and deliver best in class quality & customer experience, growth and sustainability.
We collaborate with each of our unique clients in creating synergies and strategic business alliances which allows us to better empower our people, with the mission to build strong relationships with customers and add value to each and every customer interaction. We are committed to providing our clients on-going value and success.
At DR Republic, we make every plausible effort to ensure that our clients are provided with the best quality service at all times. When we think of quality, we do not simply focus on call monitoring; we enforce total quality management tools, which allows our team to monitor calls, complete monitoring forms, analyze results, and provide agent’s feedback and coaching plans.
Team supervisors use these tools and systems to track agents on specific client calls as well as evaluate overall quality and performance.
We employ a three tier approach to ensure quality is maintained in every customer interaction.
